BBVA Bancomer ALLIANCE PLAZA

Terrible service. I just left the branch. They told me to go get a physical ID otherwise they couldn't give the money. I return with my valid passport after hellish traffic and they tell me that I need 2 IDs. The problem is not the protocol, the problem is that the cashiers do not inform you well, if they are going to apply the protocol you have to inform it in full, not in pieces.

The people at that branch are super cool, they charge you insurance in the company's account the wrong way, but I'm already ahead with drivers, let's see who is smarter

I arrived at 3 in the afternoon to open an account and the girl at the entrance did not even let me take a turn to enter with the executive because it turns out that it is until 1 in the afternoon to open an account because it is a long process and there was only w people to go through with executive m I went to another branch and they helped me at 3:40 and at 4 I was checking out with my account.

EXCELLENT Customer service, the branch is a little small but has plenty of parking. Sometimes you have to wait a long time because it is small but other than that the attention is the best. 💖

Excellent branch good location good parking very good service good protocol